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「お料理も美味しく、従業員の方のサービスも良かった。こじんまりとしていて、のんびり出来た。」

「Main complaint was that the ‘butler service’ offered to us in the family selection rooms was very slow. It would take 2-4 hours to get a response, and I had to remind them several times to refill our room fridge. I only found out about the baby amenities like a night light and sterilizer from googling and reading reviews. Wasn’t told anything from the staff on what can be offered to help look after our baby. Another flaw is that the towels and bar are very far away from several of the pool...

「When we arrived, the room smelled damp and musty, but by day two it was OK. We reported that our bed was broken on the first day and finally by the fourth day they acknowledge that it was broken and replaced the mattress. We cut our trip short by two days because we were told with the concierge that because of my physical limits, I would not be able to go on any of the excursions. We booked massages and were told if we took a tour of the property that he could give us a discount. When we refused...

「スタッフの対応もとても良く心地よい。敷地が広いので移動が大変だった」