Riviera Maya Vacations from ￥114,682

The Good: Great location - within walking distance of shops and restaurants. Security stationed next door made the area feel very safe. Water pressure and hot water in the shower were consistent, and the views were enjoyable. The AC worked well, our rooms were clean, and housekeeping did an excellent job of maintaining them and providing fresh towels daily. The Bad: Some areas of the pool had damaged tiles that were uncomfortable—and at times painful—to step on. The showers were dated and also had cracked or damaged tiles. Additionally, the room doors throughout the hotel slammed loudly due to the lack of soft-close mechanisms. This resulted in constant door slamming noises day and night, and my family—on two different floors—experienced interrupted sleep from guests simply entering and exiting their rooms. I notified the hotel a month in advance through Expedia messenger that I needed to add an extra guest and was told there would be no additional fee. Despite this, there was no note on my reservation at check-in, and I was charged the extra cost anyway, even after showing the messages from their staff. This was disappointing and reflects poor communication and customer service. Be honest about fees from the beginning. I had no problem paying for an extra cost since this is the norm for many hotels. I will not be returning to Ocean Dream again for their lack of transparency.

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

Make up crew could use some tweaking. And add a retail drug dealer to the staff. Hookers maybe too

During terrible Arctic Jet Stream 4 day nightmare, Garza Blanca staff and other guests made it fun. Great resort, food & company. I will be back.

Great accommodations with clean rooms, comfy beds and pillows. The staff was exceptional and made sure we were spoiled.