Find Hotel with a Concierge in Riviera Maya

"Our stay at TRS Yucatan was truly above and beyond. Antonio and Miguel, our personal butlers, made the experience exceptional by coordinating transportation, activities, and reservations throughout our stay. I can’t imagine an all-inclusive without a personal butler now, and it’s why we’ll be choosing TRS resorts going forward. The rooms were spotless and serviced multiple times a day. The food was outstanding at every TRS restaurant, and there was so much to do that we never felt the need to leave the resort. Every staff interaction was warm and welcoming—we honestly felt like celebrities. The spa was incredible and worth every penny. We planned one visit and ended up booking a second. Drinks were well crafted and served in glassware, which we appreciated. The CHIC show exceeded expectations with a unique seven-course meal and amazing performers. We can’t wait to return!"

"Room was great! Always clean and restocked with grab towels, beer, water! Staff at every bar was so friendly and helped out! Food was great. Never had a bad meal anywhere. Sometimes the main course portions are a little small but just order an appetizer or soup and you’re good. They cater to you when booking through Expedia compared to other companies. You get a different colour wristband and they know to look after you. I honestly wouldn’t book through another company knowing that. "

"The common areas are kept very neat and clean. The staff is super friendly. This was also a very kid-friendly option. They had shows for kids and adults to enjoy every night. There were several animals to look at as well. The pools were kept very clean and also had family activities to enjoy. We also loved that they played music at the pools and beach. "

"concierge service Is really good "

"Mindblown at the entire Xcaret property, hotel and parks. Was nervous about the cost but we left wishing we stayed longer. The hotel property is massive with so much to do and so many food choices. The room was clean and simple but with a wonderful view along with double hammocks and stoked snacks. Check in was simple and fast but do think something was missed along the way as we felt unprepared to tackle the enormous property with a lack of information at first from how to reserve restaurants to where the shuttles for the parks arrive. All reservation restaurants were also booked up for days in advance (our entire stay). However, none of the above was a deal breaker and we quickly got the flow with the interactive map on the app (very much needed) Overall highly recommend, just be prepared for a ton of walking and a slightly overwhelming amount of amenities and trying to find everything at first. "

"The entire staff works hard, but I'd especially like to highlight the work of the animators and the kids' club. You guys are AMAZING."

"Everything and everyone was perfect. My wife and I had an amazing time for our honeymoon. We will definitely be going back to this resort. "

"Clean rooms, free upgrade, very nice pool areas"

"Staff was very nice and friendly, the rooms were comfortable, the spa was relaxing and the food was delicious! "