Castles in Mexico

"Terrible SPA Experience: Deceptive Bait-and-Switch! My wife and I had a gift certificate for "1 Hour Hydrotherapy." We booked with a male receptionist, but the next day, a female receptionist gave us an unrequested 20-minute massage instead. When I complained, they finally let us into the hydrotherapy area. The real scam happened when we left. The male receptionist reappeared and aggressively demanded $120 per person for the 20-minute massage we never asked for! I refused this bait-and-switch and demanded to see a supervisor. He pretended to call one, but luckily, I found the actual manager working nearby. After explaining their deceptive upselling tactics, the manager let us leave without paying. Avoid this SPA if you don't want to be scammed!"

"Todo el personal fue increíblemente amable. Me la pasé genial"

"Over all experience was 10/10. Really worth the money we spent. We will come back again for sure. Good food, good service, and very clean room. Wifi is really good too. "

"Stay was great but phone & ray ban meta glasses were stolen by a staff member and the customer service did little to nothing to help! Was told they would review tape because there are cameras everywhere but they never got back to me, and now a week later my phones location has since moved from property to mall in Cancun as I believe someone is trying to sell it!! Major disappointment!! This was my second time at this location.. don’t think I’ll be returning "

"The room was clean and the staff was very friendly. Breakfasts buffet was alright I would rate it 8/10. Air conditions was good."

"So much fun"

"Not so much for teenagers. Lots of families with young children. Hotel was super-clean, although we got back from a day out and the room was still not clean on a couple of occasions. Breakfast and lunch buffet were great. Hotel staff were friendly. However if you don't have younger kids, would not recommend. "

"This is my third time at this resort and every time has been great. Honestly, the food is average but who goes to a sun destination for the food anyway. It's all about the sand, sun, and relaxation and this resort delivers. And it's close proximity to 2 major parks(Xplor and Xcaret) cut our travel time down huge so we could spend more of our vacation enjoying everything else! This resort is great for girlfriends, couples and families add there is something for everyone to enjoy. And it's jungle environment means you are immersed in nature and not packed on top of one another. "

"Great customer service… accommodations were excellent "