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"Staff showed except"

"Loved everything- one of a kind onsen, indoors & outside - what a spread of humongous buffet breakfast & dinner with Japanese & western cuisine. Beautiful surroundings, aesthetically pleasing & a great view of the lake & mountain from our suite - 256. "

"Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay."

"His spring tub in the room balcony is very nice. Also must try the public onsens in the hotel. Very nice. And breakfast and dinner are very nice as well."

"Lovely views and unique fresh meals"

"Beautiful, clean hotel. Loved the private onsen and kaiseki meals. Very relaxing! Not far from the station."

"Great stay with family. Food is wonderful! Serious ce is great."

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."

"Beautiful location, amazing staff and super clean"