Find Hotel with a Concierge in Odawara

The manager was very helpful and guided us to the amenities and features of the property.

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

Amazing Hotel! Simply perfect! The best hotel we stayed in Japan! Highly recommend it ! Staff, our room, amenities and dinning options were perfect!

I live in Japan and have been to a fair few ryokans- this was by far the best one. My friend was visiting from England and she wanted to experience the ryokan culture- she was not disappointed. The staff were incredibly welcoming and pandered to our every need. There are 3 separate baths to choose from, the best being the outdoor one which boasted incredible scenic views. Everything about Yamagaso is fantastic, I can't wait to go back.

The hotel is very close by to the Hakone-Yumoto station. You can take a shuttle bus (only 100 yen) if you arrive at the station sooner than the hotel check in time of 2PM. Otherwise the hotel shuttle will do a complimentary pick up at the station from 2PM onward. We arrived to the hotel a bit early but one of the front desk staff trainees (who had been our point of contact throughout our entire stay) was so friendly and accommodating. He helped us plan our day trip around Hakone as our room was...

Amenities were amazing! The private onsen was a huge draw. In terms of the food, breakfast was a standout; loved it. And the staff were very attentive! Thank you Fujiwara-san!

Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service! The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.

One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!

Beautiful property, great view, very nice and helpful staff, good price as well.

Deceptive from the outside / front. Simple beauty, great staff, and an over the top room. We want to go back!!!

A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen

Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!

This place is incredible! Truly beautiful and serene. The staff were so kind and made you feel special. The cabins are gorgeous, and the food was delicious. I truly hope to come back for longer next time.

Everything Excellent