「Terrible hotel. Would avoid!
Rang me on the day of check-in to say that the hotel was overbooked. I was then told that, as compensation for THEIR error, they would put me in a 'sister' hotel, which in fact looked like a 1970s pub and was not at all a like-for-like swap. Very unhelpful staff; offered absolutely no assistance in resolving any discrepancies, and had to escalate to Expedia to get anywhere.」
「Terrible hotel. Would avoid!
Rang me on the day of check-in to say that the hotel was overbooked. I was then told that, as compensation for THEIR error, they would put me in a 'sister' hotel, which in fact looked like a 1970s pub and was not at all a like-for-like swap. Very unhelpful staff; offered absolutely no assistance in resolving any discrepancies, and had to escalate to Expedia to get anywhere.」
Anthony