"Exceptional place to stay in Hakone, Highly recommended, a lot of things to do for kids including the indoor water park - only giving 4 out of 5 stars due to early check out times, we requested for 10-15 mins extra but was told we have to pay,
Apart from that an excellent place, will stay again here"
"Exceptional place to stay in Hakone, Highly recommended, a lot of things to do for kids including the indoor water park - only giving 4 out of 5 stars due to early check out times, we requested for 10-15 mins extra but was told we have to pay,
Apart from that an excellent place, will stay again here"
This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.
This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
First stayed in Hotel Metropolitan Kawasaki in 2024, only knowing it was near the train station. Stayed again in 2025 knowing what I know now — and will certainly stay here again in the future.
The property was surprisingly spacious, clean, and modern. The hotel amenities (ex. laundry room, fitness, etc.) were the icing on top.
But the service is the true slice of cake here. The staff are friendly and accommodating - very approachable and polite. They didn't care that we didn't speak Japanese;...
First stayed in Hotel Metropolitan Kawasaki in 2024, only knowing it was near the train station. Stayed again in 2025 knowing what I know now — and will certainly stay here again in the future.
The property was surprisingly spacious, clean, and modern. The hotel amenities (ex. laundry room, fitness, etc.) were the icing on top.
But the service is the true slice of cake here. The staff are friendly and accommodating - very approachable and polite. They didn't care that we didn't speak Japanese;...
The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system.
Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.
The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system.
Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.
one of the best hotels we ever stayed in japan. could not wish better in terms room, service, cleanness...everything...wish we had same one at other locations. big regret!!! thank you for everything!!!
one of the best hotels we ever stayed in japan. could not wish better in terms room, service, cleanness...everything...wish we had same one at other locations. big regret!!! thank you for everything!!!
This was the best experience I’ve ever had at a resort or hotel. The facilities are in immaculate condition. The staff was very friendly and helpful. The breakfast and dinners were world class. If I had known how wonderful our stay would be I would have booked several more nights. Im very grateful for a wonderful stay.
This was the best experience I’ve ever had at a resort or hotel. The facilities are in immaculate condition. The staff was very friendly and helpful. The breakfast and dinners were world class. If I had known how wonderful our stay would be I would have booked several more nights. Im very grateful for a wonderful stay.
Gregory
Reviewed September 8, 2024Reviewed September 8, 2024
everything about the hotel and the staff were exceptional. The only thing is I wished our room has more electrical outlets or the room provided an extension cord with multiple outlets. I have to plug and unplug between the coffee machine and the hot water kettle to use in between because there was only one outlet available.
everything about the hotel and the staff were exceptional. The only thing is I wished our room has more electrical outlets or the room provided an extension cord with multiple outlets. I have to plug and unplug between the coffee machine and the hot water kettle to use in between because there was only one outlet available.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
The hotel is newly opened and very modern. Self check in/out system and the rooms are like mini modern apartments with cookers. Washing machine. Refrigerator. A bit TV. Suitable for short stays whether on business or leisure. The Japanese buffet breakfast was lovely. But if that’s not for you. There’s a great bakery in the foyer too....
The hotel is newly opened and very modern. Self check in/out system and the rooms are like mini modern apartments with cookers. Washing machine. Refrigerator. A bit TV. Suitable for short stays whether on business or leisure. The Japanese buffet breakfast was lovely. But if that’s not for you. There’s a great bakery in the foyer too....
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Irene
Reviewed February 18, 2024Reviewed February 18, 2024
I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port.
They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...
I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port.
They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...
I just happened to stay on the 2nd day from their renewal opening. So, naturally it was very clean. I hope they would continue paying attention to the details to maintain this cleanliness.
I spoke with Room Division Manager Mr. Hyodo. He spoke fluent English and was very helpful and friendly. My wife and myself rode bicycles to the hotel which is out of scope for the hotel but we received the perfect service.
We didn't use their restaurant and we usually never dine at the hotels. But we...
I just happened to stay on the 2nd day from their renewal opening. So, naturally it was very clean. I hope they would continue paying attention to the details to maintain this cleanliness.
I spoke with Room Division Manager Mr. Hyodo. He spoke fluent English and was very helpful and friendly. My wife and myself rode bicycles to the hotel which is out of scope for the hotel but we received the perfect service.
We didn't use their restaurant and we usually never dine at the hotels. But we...
TADAAKI
Reviewed October 31, 2022Reviewed October 31, 2022