「The hotel and grounds are as beautiful as any resort I have seen in Puerto Rico. The staff failed to correct, or “make right” several mistakes, including overbooking restaurants, not honoring reservations, making mistakes on excursions, and overcharging for things. They attempted to upsell time shares regularly. This resort felt more like a “money grab” that a luxurious relaxing resort. 」
「The hotel and grounds are as beautiful as any resort I have seen in Puerto Rico. The staff failed to correct, or “make right” several mistakes, including overbooking restaurants, not honoring reservations, making mistakes on excursions, and overcharging for things. They attempted to upsell time shares regularly. This resort felt more like a “money grab” that a luxurious relaxing resort. 」
Brandon Len