VRBO Rental Review - Puerto Rico Anniversary Trip ⭐
We booked this VRBO rental in Puerto Rico for our anniversary, but it was not what we expected. The photos seemed enhanced, hiding the true state of the property. Upon arrival, we were greeted by about 50 cats at the front gate, and the security guard wasn’t really “securing” anything and didn’t have info on any of the units.
The parking garage was dimly lit, and the building showed signs of age and storm damage. Despite this, we remained hopeful for the inside of the unit. Unfortunately, the elevators were extremely old and even misled us about the floor we were on. The living room had a plastic fan attempting to cool down the space, & the balcony view was far from the beautiful photo online.
In the first bedroom, the window unit appeared to have mold extending from the bottom up towards the bunk beds and ceiling. There were also open and used condiments left in the fridge, & the freezer racks were rusted. To top it off, we saw several small insects around the kitchen stove, counters, & sink. We took video of this in case of dispute.
We notified the host the same day, but the owners didn’t respond to VRBO for a week as they were vacationing in Alaska. We paid for 5 nights including a cleaning fee to only received a refund for only 2 nights!! We had to spend more money booking our stay elsewhere. We could’ve celebrated our anniversary abroad for what we ended up spending on this trip. NEVER AGAIN!!