2/10 (非常に不満)
Roy B.、New York
小さなお子様連れの家族旅行
2026 年 2 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We booked a family trip to Puerto Rico & confirmed a 4 -night stay at the Wyndham Grand Rio Mar, arriving Sunday evening, February 15, and departing Thursday, February 19. The entire stay was prepaid.
When we arrived at the Wyndham around 8 p.m., the lobby was full of upset families being told they no longer had rooms. Some travelers were visibly distraught, after long flights with children, while hotel staff showed little empathy. At one point, an employee even called security on a frustrated guest. Moments later, we were told that our room was also unavailable and that our only option was to move to another hotel. We waited over 2 hours while staff “assisted” other families, then were placed in a taxi around 9:30 p.m. and sent off to the other hotel.
From billing issues stemming from being forced to move to another hotel, to all of our dinner reservations and activities having to be cancelled, our pre-paid and guaranteed room never happened. We will NEVER consider ever again, the Wyndham Grand Rio Mar. Book at your own risk.
Roy B.
2026 年 2 月に 4 泊滞在
