「The staff showed Professionalism, Respect and courtesy. One staff member in particular whose name is Yisenia, who work on the afternoon shift was very well versed on the daily operations of the El Imperio Hotel. She was very professional in providing information that I was looking for. She was very courteous and cared about my stay at the hotel. The duration of the time I was there, she would always go above and beyound to asking me if there was anything that I needed. Based on her caring and...
「The bar tenders, house keepers, cafeteria staff and entertainers were really a boost to an amazing trip!
The food was good with many options.
The pool foam party was definitely a highlight for me! 」
「Room cleansing is the worst.
It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues.
The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal.
This place was rated harshly because it is 4 stars.」
「Opino que debería de haber una mejor atención con las personas de los bares, muchos brindan un excelente servicio y otros creen que están regalando las cosas.
Gracias a señor Jeifry Hechel el manager de servicio de invitados por la gran atención en mi estadía.」
「The staff could not do enough to make sure you are happy and comfortable. The Dominican breakfast every morning was great. Since the hotel is small and quite, it's paradise behind the gate. 」
「El apartamento y las zonas comunes estan bien, aunque algo abandonadas. El wifi no funciona. Esta algo alejado y no dispone de ningun servicio, por lo que sin vehiculo peopio no parece muy recomendable. El desplazamiento a la playa que ofrecen, limitado e insuficiente.
El personal de oficina y recepcion muy anable.」
「This hotel made our holiday unforgettable. The breakfast was generous, and the coffee was top-notch. The pool area was surrounded by beautiful gardens, making it a peaceful place to relax. Our apartment was well-equipped with a kitchenette and air-conditioning. The private beach felt like our own little paradise. 」
「If you choose to do an excursion, have them clarify the exact pick up location. You will most likely have to walk to the Hard Rock hotel to get picked up. The property and the staff were very pleasant and responsive. Would recommend them to anyone.」
