Mexico Cheap Vacations

I would like to report negligence during the implementation of my previously booked "Day Trip to Tulum Mayan Ruins on February 25, 2026." As part of the agreed-upon tour, three people were to be picked up from the GR SOLARIS hotel at approximately 7 a.m. The day before, I received information from Robin Sanches at 52 998 195 7170. This was a refusal to pick us up from the hotel, but instead, a pick-up point was assigned to another hotel (Crab House) approximately 5 km away. This meant a one-hour walk through unfamiliar terrain at night. Our booking details include the following note under "Inclusions": "Return transport to and from your Cancun or Riviera Maya hotel included." In response to my request to comply with the terms of the agreement, we received an explanation that we had not paid for this service and that this was Expedia.ca's policy. As a result, my wife cancelled the dangerous and disruptive trip in the middle of the night. My son and I arrived at the designated point on time. After about an extra hour, the delayed shuttle arrived, and it turned out it had passed our hotel, the GR Solaris, on its way to the pick-up location (!). In this situation, we expect a refund for Terese Raubic, who was prevented from participating in the tour by an unjustified change to the contract terms.

Great staff. Rooms were clean. Had a partial ocean view even though we only booked lagoon view. Will definitely return with more family!

I would like to report negligence during the implementation of my previously booked "Day Trip to Tulum Mayan Ruins on February 25, 2026." As part of the agreed-upon tour, three people were to be picked up from the GR SOLARIS hotel at approximately 7 a.m. The day before, I received information from Robin Sanches at 52 998 195 7170. This was a refusal to pick us up from the hotel, but instead, a pick-up point was assigned to another hotel (Crab House) approximately 5 km away. This meant a one-hour walk through unfamiliar terrain at night. Our booking details include the following note under "Inclusions": "Return transport to and from your Cancun or Riviera Maya hotel included." In response to my request to comply with the terms of the agreement, we received an explanation that we had not paid for this service and that this was Expedia.ca's policy. As a result, my wife cancelled the dangerous and disruptive trip in the middle of the night. My son and I arrived at the designated point on time. After about an extra hour, the delayed shuttle arrived, and it turned out it had passed our hotel, the GR Solaris, on its way to the pick-up location (!). In this situation, we expect a refund for Terese Raubic, who was prevented from participating in the tour by an unjustified change to the contract terms.

Great staff. Rooms were clean. Had a partial ocean view even though we only booked lagoon view. Will definitely return with more family!