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Hotel Casa Caracol

2.0 star property

Choose dates to view prices

A short walk from North Beach, Hotel Casa Caracol provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
The current price is ￥8,602
￥17,922 total
includes taxes & fees
Mar 7 - Mar 8

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Room

Basic Room | Iron/ironing board, free WiFi, bed sheets

Basic Room

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
TV
Private bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Basic Studio Suite, 1 Double Bed

Highlights

Air conditioning
Kitchenette
Mini-fridge
TV
Separate bedroom
Private bathroom
Stovetop
Cookware/dishes/utensils
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Centro - Supmza 001, a neighborhood in Isla Mujeres, is home to Hotel Casa Caracol. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
77400, QROO, Isla Mujeres, 8a Miguel Hidalgo Centro - Supmza. 001

What's nearby

  • Exploring the lovely streets of Isla Mujeres. #OnTheRoad
    Miguel Hidalgo
    1 min walk - 0.0 km
  • High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.
    Isla Mujeres Ferry Terminal
    3 min walk - 0.3 km
  • Norte Beach which includes swimming, a sandy beach and tropical scenes
    North Beach
    5 min walk - 0.4 km
  • beach
    3 min walk - 0.3 km
  • Isla Mujeres Cemetery
    5 min walk - 0.4 km

Restaurants

  • El Patio
    1 min walk
  • Los Mariscos De Humo
    1 min walk
  • Los Burritos
    2 min walk
  • Aroma Isla
    1 min walk
  • Cafe Mogagua
    1 min walk

About this property

Hotel Casa Caracol

Hotel near North Beach
Hotel Casa Caracol provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free premises, luggage storage, and a gift shop
Room features
All guestrooms at Hotel Casa Caracol offer comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number 003-007-006598

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Casa Caracol pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Casa Caracol?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Caracol on Mar 7, 2026 start from ￥8,602, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa Caracol?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Caracol?

Check-out is at 11:00 AM.

Where is Hotel Casa Caracol located?

Located in Centro - Supmza 001, this hotel is within a 10-minute walk of Parador Fotográfico, North Beach, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Isla Mujeres Cemetery and Isla Mujeres Ferry Terminal are also within 5 minutes.

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Reviews

Hotel Casa Caracol Reviews

8.4

Very Good

8.6

Cleanliness

7.2

Amenities

9.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 10 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

6/10 Okay

GLORIA

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly is the only thing going for this hotel. Sheets were filthy Bathroom was covered in mold Walls were paper thin and one could hear everything going on in other rooms and I am not a light sleeper. I wasn’t expecting anything spectacular-but this did not even meet basic 1star experience.
Stayed 1 night in Feb 2026

8/10 Good

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
simple basic room, great for one night before leaving, hotel staff did not speak english but were very helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025

10/10 Excellent

guilherme

Stayed 1 night in Nov 2025

10/10 Excellent

Rainier

Stayed 2 nights in Mar 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025