Cenotes Sac Actun

The hotel is in an excellent location, very clean and pleasant, right on the beach and very family-friendly

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Overall, we really enjoyed our stay, and the hotel has many strong points. Pros: The hotel is very large, beautiful, and well maintained. The grounds were always clean, and the rooms were cleaned several times a day, which was very pleasant. We liked the variety of restaurants and the selection of food. Although not every dish suited our taste, the overall choice was truly extensive. The pools deserve special praise. The water was clean, the pools were beautiful, and the depth was very comfortable for both adults and children. Our kids absolutely loved the children’s pool and the water slides. We also enjoyed the saltwater pool, which is filled directly with water from the ocean. This is a unique and very interesting feature of the hotel. We would also like to highlight the children’s playground. The kids spent a lot of time there and were very happy, while the parents could relax nearby. Cons: We would have liked to see more variety in the food and a more service system at the buffet. For example, for cheese, certain vegetables, and some other items, guests need to ask the staff for assistance, which is not always convenient. We also felt that the hotel lacked evening entertainment. After dinner, the choice of activities is quite limited, so evenings can feel a bit boring. It would be great to add more evening shows, live music, or other entertainment programs for guests. Overall, this is a very good family hotel with beautiful grounds, excellent pools, and friendly service.