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When two rooms were found to be mistakenly booked for the same night, they easily approved the cancellation of one room without penalty in coordination with Expedia
The hotel overall was quite nice. The room was clean and tidy so no issues there. The only issue was the bed. The matress was not the most comfortable and there were only two pillows supplied without any extra pillows in the room (as one would expect with the room like most other hotel groups) so ...
Loved the location Comfortable bed (hated the pillows) Concierges very helpful getting theatre tickets & arranging a car service Arrived early & was shown to a room immediately
nothing really unique. Location was removed from the busy part of town.
In the 'Gin Palace' the guy they call Mark (from Bangladesh) was my favourite bar man. A cool guy! However all of the staff were great and extremely fiendly. They all made me feel so welcome. I'm coming back in November 2019 and much of that is down to the wonderful service - 5 x *****
Excellent place and location is really good. Very clean and AC worked very wells.
Proximity to Heathrow was excellent. Didn't like to have to pay for the shuttle service to the airport. (Wasn't made clear in the property information and in the US, we are used to free shuttle to the airport.) Very comfortable bed - tub didn't drain (or at least I couldn't figure out how to drain ...
Thank you for the late checkout, our flight was pushed back 2.5 hours and that gave us a place of home base
The location was perfect for access to the underground- The staff helpful and we were glad to have stayed there
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