Palaces in Europe

"Great location "

"I was not in Berlin for the best of reasons, but the staff at the hotel were wonderful and made me feel welcome. In particular Tony and Gregor at the Front Desk were absolutely brilliant, and a true example of hospitality. The GM, I unfortunately do not remember her name was also very helpful. The buffet breakfast is great. There are so many options and a menue one can order from as well. The sauna and pool on property are fantastic as well. The hotel is right next to Museum Island and has lots of transportation options. I would definitely book here again."

"We stayed 5 nights. Great location and staff are very helpful. We loved the coffee machine in the lounge also. "

"Spacious room, staff were all lovely. "

"Such a great hotel. Fabulous staff, special mention to Muriel who on arrival made us feel so welcome. Alongside her local knowledge that really made our stay! Great location. "

"Positives: Staff were lovely. Check in was easy. Room was a decent size, good storage, and bed was comfy. Location was perfect for what we needed. The discounted parking at the nearby NPC was really helpful. Feedback: However, I don’t think it was worth the price I paid for one night (£150). The heating / AC did not work at all and the windows don’t open - it was so stuffy in the room and absolutely no air. The fan in the bathroom was also not of good quality. The fridge in the room did not work. The TV only had about 50% of channels working. The restaurant is only for breakfast, so if you want lunch / tea it is in the lobby bar which is very small for a hotel that size, it had only one person working there so (although not their fault) service was slow. The lifts (x3) didn’t always work, often left with just one being in use. The hotel overall needs an uplift, decor is tired and old stains on the carpets etc. "

"Hotel a little run down obviously well used"

"If you would like a quiet and restful retreat on the royal mile, Fraser suites was the perfect location with friendly staff and nice breakfast."

"We enjoyed our stay at The Alan, the decor was cool, it was in a great location, it was good value for money but best of all the staff are so friendly and helpful - we had a wonderful stay!"