Europe Vacations & Trips from ￥831,765

I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)

Loved my stay at Hotel Vincci Gala. The room was immaculate and very comfortable, with plenty of amenities. The staff were helpful throughout and made everything easy from check-in to check-out. Would definitely stay again.

Modern, clean and great location. The reception staff were excellent. Would definitely stay there again.

Great location. Excellent facilities. Good services. I would definitely stay here again. We upgraded to a room with a sauna in the room. Very nice to have in the winter.

Great value for money. I will definitely recommend