St. Louis Union Station

Everything was great. Staff was very helpful and friendly. I will definitely stay here next time I am in Missouri.

I booked 2 rooms for 2 nights. Check-in time was 4. On a Wednesday, we didn’t get our room until 4:30. I don’t think this unusual though, since on our 2nd day at the hotel, the lobby was full of check in guests at 4:15, waiting for their rooms. The hotel is very large and has 7 floors, with many rooms on each floor. They have a tiny front desk and 2 elevators. I was also told the stairs were only for emergencies, and I had to wait for an elevator. This was right after a Cardinals game, when there was a 60 person line waiting for one of the 2 elevators. The place seems painfully ill equipped to handle as many guests as the hotel can hold. The rooms were ok, but one of the 2 rooms had a barely working ac and a mini fridge that didn’t work at all. After telling maintenance and leaving for an afternoon, we did find a note that said everything was fixed. Unfortunately, both stopped working again sometime between then and when we got back to the room. Great location, bad to terrible everything else. ESPECIALLY for the price. There are way better options in the area.