Find Hotel with a Concierge in Prestonfield

"It was just one problem after another. Fan wouldnt work, phone wouldnt work, heater wouldnt shut off and was cooking us out, the duvet cover zipper was broken and flapping out. The staff was really great and were trying. We had an issue they attempted to solve it. Even offering to move rooms on last night, which was more trouble than it was worth as we were leaving very early in the morning. We had 2 days there and both days gave issues. Made only more frustrating by the cost of the accommodations. I paid more for 2 nights there than 3 nights in london. Was in scotland for almost a week and out of 4 hotels this was the most expensive and the most issues."

"Fabulous hotel! My only complaint is there were no drawers—just two shelves in one of the closets. This seems to be a general trend in hotels. Maybe bureaus are considered old-fashioned? Other than that small quibble the place was wonderful. We had a fifth floor castle view room with a (very comfortable) bed. Staff, pool, breakfast all excellent."

"Great facility, food was excellent"

"The room which was allocated to us was noisy. Not able to sleep at night. It was a roadside room. So overall, it was an uncomfortable stay as I was not able to sleep at night "

"Clean room"

"Excellent rooms, great atmosphere, prime location close to the City Centre. Staff are exceptional. "

"The room seemed smaller than the photos and was pretty much just a bed, two small nightstands and a shelf. And the glass door leading to the compact bathroom leaves little to the imagination. A man had lost his CC Card and we found it leaving us to believe that they did not give the room a proper cleaning. But overall it was a pleasant stay."