Plaza de Santa Ana Tours

No iron/ ironing board No trash can in room No room service No breakfast AC not working well Expensive and not worth it at all.

This is a hotel for people under 30. The entrance was a cafe and almost music every night. The location was perfect, but as we couldn’t get the room early, we came back late. The room wasn’t cleaned properly and the wifi was down. It was late and nothing could be done. I wrote a note to the hotel staff, but the next day someone interrogated me about their shortcommings as if i was not a guest at the hotel. The shower clogged each day, i asked for it to be checked. I asked for an easy reservation and i got no feedback if it was made or not. Shortly, the hotel lacked basic guest services and was extremely amateur at making up for mistakes they made. The room on the other hand was nicely decorated and the bed was exceptionally comfortable. But if you ask me, i won’t be staying there again. I need service for the amount i paid!