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Illusion Boutique Hotel

3.5 star property
Hotel with free breakfast, 4-minute walk to Central Square

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Located in Central Square, Illusion Boutique Hotel By BFH offers complimentary local breakfast and a rooftop terrace with stunning views. Guests can cool off in the outdoor pool, browse the library, and get personalized help from multilingual staff to arrange area tours.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, blackout drapes, free WiFi

Quadruple Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Minibar, in-room safe, blackout drapes, free WiFi

Comfort Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
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9.0 out of 10, Wonderful, 1,002 reviews
The price is ￥11,818
￥14,730 total
includes taxes & fees
Dec 2 - Dec 3
Holiday Inn Express & Suites Playa Del Carmen by IHG
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About the neighborhood

Map
77710, QROO, Playa del Carmen, 8th St North, Between 5th Av. and the ocean

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Deck 5 Pool And Skybar - ‬1 min walk

About this property

Illusion Boutique Hotel

Boutique hotel near Central Square
Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace, and a library. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Tour/ticket assistance, multilingual staff, and smoke-free premises
  • A 24-hour front desk and a nature reserve
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Illusion Boutique Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

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  • Breakfast included
  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (30 inches high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Illusion Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel ?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Boutique Hotel ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Boutique Hotel located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

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Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 818 reviews
Rating 8 - Good. 270 out of 818 reviews
Rating 6 - Okay. 111 out of 818 reviews
Rating 4 - Poor. 64 out of 818 reviews
Rating 2 - Terrible. 77 out of 818 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

tyonna

Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience, friendly service.
Stayed 3 nights in May 2023

10/10 Excellent

rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again.
Stayed 6 nights in Oct 2023

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Don’t go there ever.
Stayed 3 nights in Dec 2024

8/10 Good

marie ulrika camilla

Liked: Cleanliness, staff & service
Ok!
Stayed 12 nights in Feb 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service
I would like to say thank to the housekeeping (room 407) she always kept our room clean. Thank you. July 23 to July 27.

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Pretty Good!

Good for what you pay for. Getting this hotel was honestly a pretty good deal seeing as it’s a few steps away from the beach and has all the basic necessities (tbh all we needed was wifi and air conditioning LOL). My only complaints were that the beds aren’t that comfy and it can be noisy at night, but I would just block out the noise with some headphones. The staff are so nice! The cleaning staff were so sweet and great at there jobs. Thank you Elizabeth and Ana for servicing us for those two weeks. Great work!
Stayed 12 nights in Jun 2023

6/10 Okay

william tyrone

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Louisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
Stayed 6 nights in Dec 2023

6/10 Okay

Andrey R

Liked: Cleanliness
Elevator is not working condition (long time), area around is dirty (lots of garbage)
Stayed 13 nights in Nov 2023

2/10 Terrible

Ana

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.
Stayed 4 nights in Jul 2024

2/10 Terrible

RANDALL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no restaurant, no room service, breakfast is two blocks away, elevator is used to hold trash, oh and the "POOL" is a 2 ft baby pool, with no waiter and random broken lawn chairs.. Although free music from Senor Frogs that vibrated the building until 3 AM each morning !!! I would love to know how much they are paying people for their reviews. I could have used the money after staff cleaned out our friends safe after one attempt when they did not think anyone was in the room. absolutely horrible. !!!!!

4/10 Poor

Valerie

Disliked: Amenities
We booked a ride from airport to hotel they were an hour late and wanted to charge the full amount. Every time we would leave the room someone would go in an turn the AC off. Elevator near the room is old and annoying very loud. Then they gave us a “2 hour complimentary stay extra due to our flight leaving later in the evening then they wanted us to use their taxi service to the airport but we had someone already booked…. They got upset and asked us to leave the room. I won’t be staying here again.
Stayed 7 nights in Jun 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Falsely advertised breakfast included. Arranged 2 queen beds and got 1-king &1-fold out. 1 day of 6 had hot water. Elevator was broke down. We were on the 5th floor and both in late late sixties!!! Received clean towels once in 6 days after chasing night desk clerk down. Brolken balcony railings surrounding our 5th floor. Had to ask for minifrig in our room. Trash bins over flowing and trash on ground in areas. But the worst incident was a night clerk told my nephew he could not come up to our room and see his father without giving the clerk 200 pesos. Totally disturbing.
Stayed 6 nights in Sep 2023

2/10 Terrible

Mahdi Bin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY AT ALL COSTS!! Even if they offered you to stay there for free! First of all, the sheets were dirty, the towels were ripped, the place is across from Señor Frog which means EXTREMELY LOUD music and DJ yelling from noon to 3 AM EVERYDAY! so kiss your sleeping and resting goodbye. "breakfast included" more like a snack!! this won't even feed a 2 year old. It was an egg with two toasts for one day and that was the most they gave. There are no fruits, nothing for vegetarians or vegans. They cannot even compensate for that.. and you had to go to another building for that luxurious "breakfast". They will charge you more for extra towel, sheet, or even if you "stained" the towel .. the irony! I have never done this, but I have literally left mid way during my stay and paid extra to stay somewhere else. They were not able to refund me the 4 remaining nights I did not stay there for. The only good part is it is steps away from the beach. so are many nearby hotels. Avoid this place or let it ruin your trip!
Stayed 7 nights in Nov 2023

8/10 Good

Yuli

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Nov 2025

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien buena ubicación
Stayed 1 night in Oct 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.
Stayed 2 nights in Oct 2025

6/10 Okay

Irving ds jesus

Liked: Cleanliness, staff & service
Disliked: Amenities
Llegamos e hicimos el.chech in y dejamos las coaas y nos dalimos regresamos hasta la.madrugada y e el clima no servía. Y para cambiarnos de cuarto nos cobrarom 400 pesos . Se pago solo porque queriamos ya dormi. Pero realmente fue molesto. No teníamos porque pagar algo que no era nuestra responsabilidad. La alberca ni ganas dan de meterse. Esta sucia el agua. El disque deaayuno un pan connqueso y jamon y cafe. . Es todo. Ai queire uno fruta es con costo. Yo no lo recomiendo para nada NO VOLVERIAMOS A QUEDARNOS AHI POR NADA DEL MUNDO.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios
Cuarto en el último piso. Pero había una pasillo y tocaba cerrar las ventanas para que la gente no viera hacia adentro
Stayed 8 nights in Aug 2025

6/10 Okay

Ailyn Ximena

Deberia ser más temprano el desayuno
Stayed 5 nights in Aug 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2025