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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Serene escape with oceanfront elegance

Stunning oceanfront views and elegant architecture create a serene escape on beautifully maintained grounds. Delight in exceptional dining, a luxurious spa, and vibrant daily activities, all complemented by attentive butler service and a pristine beach.

Popular amenities

  • Bar

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Room options

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Showing 19 of 19 rooms

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(16 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Pool Walkout)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 Double Bed

Suite with Pool View

  • Sleeps 2

Suite with Sea View

  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Villa with Pool View

  • 194 sq m
  • Sleeps 3

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 66 sq m
  • Sleeps 2

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About the neighborhood

Map
77710, QROO, Playa del Carmen, Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Nicklaus Design Golf Course - 6 min drive - 2.1 km
  • Maroma Beach - 11 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪Lobby Bar Acuarium - ‬9 min walk
  • ‪Snake Bar At Iberostar Maya - ‬7 min walk
  • ‪Star Café - ‬9 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Luxury all-inclusive resort near Playa Paraiso Golf Course
Located close to Maroma Beach, JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides a free breakfast buffet, a golf course, and a nightclub. With a beachfront location, a beach bar, and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a body treatment, a deep-tissue massage, or a body wrap at Spa Sensations, the onsite spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The health club offers Pilates classes and yoga classes; other things to do include sailing, beach yoga, and windsurfing. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
Additional perks include:
  • 2 outdoor pools and an indoor pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Tennis courts, beach towels, and golf privileges (optional)
  • A banquet hall, multilingual staff, and evening entertainment
  • Guest reviews give top marks for the helpful staff
Room features
All 310 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and eco-friendly toiletries
  • Flat-screen TVs with satellite channels and DVD players
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes, and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

This Playa del Carmen resort is on the beach, 1.3 mi (2.2 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

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Reviews

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

8.4

Location

9.6

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 781 out of 1003 reviews
Rating 8 - Good. 138 out of 1003 reviews
Rating 6 - Okay. 53 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

Reviews

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff and the service is amazing.
Stayed 8 nights in Aug 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t find a place like this top notch
Stayed 3 nights in Oct 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good. The service was hot or miss sometimes.
Stayed 7 nights in Oct 2025

10/10 Excellent

Constance LeReus

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I had stayed at nice places before, but this one topped all of them! The food was amazing, the property beyond luxurious, and the staff indescribably friendly and helpful!!
Stayed 4 nights in Aug 2025

10/10 Excellent

JERRY

Liked: Cleanliness, amenities, property conditions & facilities
Yes Rooms need update
Stayed 5 nights in Oct 2025

8/10 Good

Shimon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has had better days in years past, let's hope they come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property.
Stayed 4 nights in Aug 2025

10/10 Excellent

Erika Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service i highly recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Lynnette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025

10/10 Excellent

Shawn Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either. It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Tiramisu made tableside
Tequila tasting
Lunch at the buffet
Stayed 5 nights in Jul 2025

8/10 Good

ELY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to relax perfect place. If you need some music and a lil bit of fun arnd the pool not the place.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, service and incredible food!
Stayed 8 nights in Feb 2025

10/10 Excellent

Senaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
Stayed 5 nights in Aug 2025

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the adults only Joia, Consistently high quality in all areas from food to accommodation to staff. Many people including us return time after time.
Stayed 7 nights in Jul 2025

8/10 Good

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was there is no casino on property as in description of one of the amenities. That was one of the reasons we had chosen the resort. The casino has been shut for 8 years, so the description needs to be updated for sure. Other than that, was a very relaxing and comfortable stay.
Stayed 4 nights in Aug 2025

8/10 Good

Kimmy Sue

Property is very nice air conditioning could be better on top floor
Stayed 5 nights in Jul 2025

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A++++++ Resort!

This is by far the best resort I have ever stayed at. I will definitely be back again! Thank you to Fatima our butler and Ricardo our driver who went beyond and above for our stay. I love how the resort does not use plastic! If there was one complaint it would be to have a sign up system for pickleball so more people can participate. The food was great, the views, the app, shows, and most importantly the staff! This is a big resort!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Property and staff were amazing. Coupons were pretty much useless unless making large purchases.
Stayed 7 nights in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Elizabeth at towel service, Ruben the butler and "V" one of the Star hosts really stood out.
Stayed 9 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent resort. The staff, Food, and amenities are 5 Star top of the line and I would recommend it to Everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing food, beautiful property.
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best All - Inclusive resort that we have stayed at. Will definately be going back.
Stayed 4 nights in Dec 2024