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BALAM Playa - 15 Th. Ave

3.0 star property
Hotel with a nearby private beach, a short walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Exterior
Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi
Terrace/patio
Exterior
Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected.

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Pool
  • Housekeeping
  • Pet friendly

Room options

Check availability for these dates

Tonight

Sep 20 - Sep 21
Check availability for tonight Sep 20 - Sep 21

Tomorrow

Sep 21 - Sep 22
Check availability for tomorrow Sep 21 - Sep 22
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Heated bathroom floor
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

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About the neighborhood

Map
77710, QROO, Playa del Carmen, 15 Avenida Nte Centro

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playacar Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Mulix Cocina Boutique Pdc - ‬1 min walk
  • ‪Marley Coffee - ‬2 min walk
  • ‪La Mission - ‬3 min walk

About this property

BALAM Playa - 15 Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Self parking (surcharge), concierge services, and tour/ticket assistance
  • A 24-hour front desk, luggage storage, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with heated floors and showers
  • 40-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number HSR190307TC4

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

Is BALAM Playa - 15 Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day.

How much is parking at BALAM Playa - 15 Th. Ave?

Self parking is available for USD 10 per day.

What time is check-in at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at BALAM Playa - 15 Th. Ave?

Check-out is at noon.

Where is BALAM Playa - 15 Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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BALAM Playa - 15 Th. Ave Reviews

Reviews

6.0
Rating 10 - Excellent. 49 out of 241 reviews
Rating 8 - Good. 47 out of 241 reviews
Rating 6 - Okay. 51 out of 241 reviews
Rating 4 - Poor. 29 out of 241 reviews
Rating 2 - Terrible. 65 out of 241 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Julian

Liked: Cleanliness
No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Stayed 7 nights in Jul 2025

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind for me.
Stayed 4 nights in Jun 2025

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
very noisy in my experience
Stayed 2 nights in Aug 2025

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

2/10 Terrible

Omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Stayed 3 nights in Aug 2025

6/10 Okay

Marcos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Stayed 1 night in Jul 2025

6/10 Okay

Neys

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

can't complain for the price I paid

Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable
Stayed 6 nights in Apr 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel they used photos that are not the true thing false avertisment
Stayed 5 nights in Apr 2025

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV.
Stayed 1 night in Feb 2025

6/10 Okay

GEORGE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Ummm

A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice
Stayed 4 nights in May 2025

10/10 Excellent

Jesus Antonio

Liked: Amenities, property conditions & facilities
customer service
Stayed 1 night in Mar 2025

4/10 Poor

Jeffery

Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

8/10 Good

Alvaro

It's ok
Stayed 1 night in Jul 2024

4/10 Poor

EDISON

Disliked: Cleanliness
Very bad attitude from the girl in the office
Stayed 3 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024

2/10 Terrible

DAN EARL

Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

2/10 Terrible

mohamed el mechry

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever have accommodation like this
Stayed 3 nights in Jan 2024

10/10 Excellent

Damien

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2024

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run this place r rude no respect being a guest very dirty by the pool internet was poor very very noisy
Stayed 7 nights in Feb 2024

6/10 Okay

Arlen

Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

4/10 Poor

Jimena

Liked: Cleanliness
Disliked: Staff & service, amenities
Llegamos y había un anuncio de clausurado, pero aún así estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si está cerca del portal maya y la quinta avenida, además había unos tacos bien buenos en la plaza de en frente Cuando llegamos había como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue súper amable
Stayed 1 night in Mar 2024

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