Caribbean Vacations & Trips from ￥380,136

Very nice property! Rooms are amazing! Food was good…

The staff was polite, respectful and there was a genuineness about them that was refreshing. The wifi - needs an immediate upgrade and I know everyone can attest to that. Evaporated Milk is not a coffee creamer Invest in getting half and half or liquid flavored creamers, especially at the Cappucino corner. The Riu is known for catering to all guests. Condensed milk would also be a welcome option. Loved the dining options and Krystal's gets an A+ for the food, ambience and the service. Guests need to be held to the standards clearly outlined in the rules for attire. It was an awesome vacation indeed. I plan to stay here again.

The resort was five star all around - from the helpful and friendly staff, to the cleanliness throughout!!

The Cove is beautiful!

Positives: The property was beautiful, and some of the staff provided great customer service, I would like to thank Ms. Lynette at the Poisedon Restaurant for the exceptional service that she provided us with you need more workers like her. The check in process was quick and easy. Negatives: WhenI got my room it was not cleaned properly. I requested housekeeping for my room on my 2nd day of being at the hotel and when I returned after being at the pool for 4+ hours my room was still not cleaned. I had to call housekeeping to get someone to come and clean the room. We got diarreah from eating the food at the Poisedon buffett. We were treated unfairly by some of the hotel staff. The same courtesy that was extended to the caucasian guests were not extended to us. Example to go into the aquarium we had to tap our room card but we saw caucasian guest being able to enter without doing so one more than one occasion. My overall experience is a 5 out of 10.