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"Conveient"

"The room was clean and the staff was very nice and accommodating. We came off a cruse and arrived at the hotel at 10:00. We were expecting to to leave our bags at the front desk and come back at the regular check in time. The agent said that we could use the pool facilities and that they would expedite a room request. We had a great wait by the pool and they had a room for us by noon. Thank you to the staff for accommodating us so quickly. The only negative comment I had was the shuttle bus to the Old Town didn't show up at its scheduled time. We were 10 minutes early and waited for 45 extra minutes but never saw a shuttle bus. We ended taking an Uber."

"Great location for walking around old San Juan"

"Everything"

"A very enjoyable stay- thank you!"

"Balcony door lock not working"

"Great place "

"Great hotel "

"We had hurdles like wifi going off and sound from construction around. However, the team helped fix all these issues in a professional manner."