「My stay at Windward Passage Hotel was extremely disappointing and unacceptable. I am requesting a significant partial refund because the condition of the hotel and lack of service did not match what I paid for.
During my 5-day stay (August 28-September 2nd), I had to change rooms THREE times, which was extremely inconvenient. I also experienced lack of cleanliness through out all of the rooms I was switched to. Photos are attached showing a dirty remote, a moldy/nasty electrical outlet, a dirty...
「My husband and I traveled to ST Thomas over the weekend. We were very excited about this new destination since we invested a little extra to stay in what we thought would be a high end establishment.
On day two of vacation during the early morning hours a roach was seen in the room. At 4:30am the front desk was called twice. My husband went down to the front desk to find no one there. Around 6am we received a callback from a staff member. A few minutes later a young boy came to the room with a...
「Breakfast was simple, perfect and served quickly. Great view! The restaurant was closed for the off season so I couldn’t rate that. Salt water pool was crystal clear. There’s a walk up but if you don’t mind stairs I loved this inexpensive homey place.」
「The atmosphere was perfect. Quiet and intimate. The view was amazing. The staff was helpful and polite. The breakfast was fast and delicious. The room and pool was clean. Free parking, and friendly kitties. Wish we stayed longer. Would highly recommend!」