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Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1111 out of 1460 reviews
5 - Excellent 76%
Rating 4 - Good. 211 out of 1460 reviews
4 - Good 14%
Rating 3 - Okay. 65 out of 1460 reviews
3 - Okay 4%
Rating 2 - Poor. 29 out of 1460 reviews
2 - Poor 2%
Rating 1 - Terrible. 44 out of 1460 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! The staff, the facility, the amenities and the room were all perfect.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very hesitant on traveling during this season with returning home to United States. This was by the far best experience we have had in mexico. From the time we checked in, to the our covid swabs, to checking out, it was a breeze. We received our results within 5 hours via email from the time we were physically tested. The food was fantastic. There was a wait time, but that is to be expected. We will be returning soon.
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and location on beach. Minimal seaweed. Usually stay at the Excellence adult only, with grandchildren this time we stayed in the finest with no upgrades and missed out on a couple of nice restaurants. Recommend if possible upgrade to Finest club or Excellence level
Stayed 5 nights in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Over all the hotel was ok but the beach side service in the club section was not accommodating and didn’t feel like you were being taken care of as expected! Also since I had few issues during my stay there when I was checking out I was told by the club front desk customer service personnel that the manager on duty would like to speak with me before I leave and I told them that would be fine and the manager would meet me at the hotel front lobby and not the club lobby where I was checking out and I said that’s fine and I went to the front lobby after I checked out and waited but the manager never showed up and after waiting for about 15-20 minutes my ride to the airport had arrived and I had to leave the hotel! So the customer service at the club level and manager was very poor!
Stayed 5 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff-friendly hotel, comfortable & clean room, great for a family trip!
Stayed 4 nights in Jul 2021