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"Excellent location 5-7 minutes from Ho Hoan Lake in the old quarters. Small hotel with 5 star service,breakfast buffet was super good and the staff very service minded with good English skills.Easy check in/out,reception desk very friendly and helpful."

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"My wife and I were greeted at the door, the customer service only increased from there. We were both pleasantly surprised with the hotel, the best place we stayed at by FAR! Would recommend to anyone that would listen, this hotel is great the property is well kept, the service is absolutely amazing, this hotel will do anything to meet and exceed your requests! 5 stars, 10/10, would definitely stay here again! "

"Had an amazing 4nights stay here. Everything was exceptionally good. Room was spacious, clean and more importantly the friendly staff. Alex speaks good english and helped us to arrange our Halong Bay day tour and also the Trang An limousine transfer. Great service and location wise was superb! Strategically located in the Old Quarter and it's only a walking distance to almost everywhere."

"Loved the attentive staff, where the property was situated, close enough to the old town and lake. Very quiet room all the usual facilities you would expect. "

"I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to very busy tourist areas or sites. "

"We had a great stay at Brilliant Hotel and Spa. The staff was fantastic, made us feel at home. Would definitely go back💯"

"Beautiful hotels great location"

"The hotel and staff were nice, we did expect a much better breakfast than what we got, but it was ok and the bed was comfortable."