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"This is my 2nd night at this hotel after a trip to the NorthWest of Vietnam. I was upgraded to a nice room with a large balcony. Large bed, firm mattress, small fridge, clean, nice, and well designed bathroom, good WiFi, tv (I can't use it to watch YouTube though), elevator free storage of luggage when I was traveling to the NortWest that I appreciate very much, free breakfast with basic food and drink. The staff even offered to let my room key inside to keep the room cool when I was out as the outside is pretty hot and humid. The only downside is that the electrical oitlers are hidden by the furniture. "

"Great property "

" My family's 3 night stay at Royal Palace hotel was just about perfect. We had two rooms -- one for my wife and me and the other for our two adult daughters. The hotel provided a complimentary upgrade for our girls so they could be on the same floor as us --- very nice! Our Royal suite was extremely spacious, quiet and comfortable. Hotel staff was welcoming and friendly, included breakfast was excellent. Perfect location, too, just a couple blocks from Hoan Kiem Lake, the water puppet theater, and the heart of the Old Quarter. Highly recommend! "

"Très bel hôtel dans le meilleur quartier pour visiter Hanoi. Vous verrez tout le décor rafiné de cet hôtel dans les photos de hôtels.com. Situé dans le quartier central et très sécure de Hanoi il y est agréable de visiter à pied. De plus, il est vraiment un hôtel 5 étoiles, le personnel est toujours là pour vous aider. Exemple, il vous offre une boisson de bienvenue en arrivant et une personne prend le temps de tout vous expliquer. Un jour de pluie, il nous même offert un parapluie et un thé chaud en revenant. Service d’aide de première classe, et merci aussi à Thomas de toujours s’assurer de notre confort et de nous aider dans notre séjour."

"Staff very friendly and kind always willing to help you out. Hotel location very convenient and felt safe at all times . Super recommended hotel i will come back without a doubt . "

"Friendly staff and great accessibility of the hotel. "

"One of my best hotel experiences! Highly recommended!"

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid out with plenty of storage. Tracy (the front office manager) went above and beyond. We were very impressed. You can see why the hotel runs so well. Front of house staff Yen was so lovely and helpful. This is a fantastic hotel, we will be back to stay again. "

"My family of four stayed at La Nueva for four nights. The staff was extremely hospitable in all aspects. Their concierge, Jimmy, coordinated with me weeks in advance and helped to plan great trips to Sa Pa, Ninh Binh and our eventual departure to Hue. He also helped to arrange a private driver and cruise to a much less crowded section of Ha Long. It all worked out perfectly. I really can't say enough about La Nueva's staff. The hotel served as a comfortable home base for seeing the northern part of Vietnam."