Find hotels near Grand Outlet Riviera Maya, Cancun from ￥8,287

"Overnight stay to catch early flight. The rate included a shuttle to the airport and a self-serve buffet breakfast with incredible selection of juices, coffee/tea, fresh fruits, yogurt, eggs, pancakes and typical Mexican breakfast selections, as well. The room was comfortable, spacious and shower shampoo, conditioner and body wash were excellent quality. Was most impressed with the cleanliness of room and all public areas. Staff were friendly and professional. Great stay!"

"Excellent experience !"

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"Great shots of tequila!"

"All 💯👊"

"The hotel serves the same thing every morning for breakfast. The people working in the breakfast room was nice, kind and welcoming. The front desk staff need retraining on how to deal with customers. I buy tokens to used the washer and dryer. It took me 2 wash to wash the clothes because the washer didn’t wash the clothes property. I notify the front desk about me wanting to return the token i didn't used. Daniel was one of the staff there on May3,2026 at approximately 10:15am (2male and 1 female which i think was the manager) refused to give me a when i notify them i will be checking out today. They told me it had to be the same day which i brought the token at about 12:30am. After several minutes with me continuing to asked for my refund and letting them know their wrong they finally gave it to me. Its. Ot about the refund but the principle of doing things."

"Missed my flight and had to stay a extra night and this hotel saved me. It was very basic on the inside of the room but everything worked well and was comfortable. The pool looks SO COOL but I unfortunately missed out. The front desk staff were very friendly and just treated me kind while I was dealing with something crazy so I really appreciate that You feel very safe since you are located in the airport area right across the street from terminal 2. The airport shuttle bus drops you on the other side but dont worry with a little walk with what looked mostly like sidewalks you can get there no problem!"

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"We had a great 4 night trip to Haven for my Birthday. We upgraded to the Serenity Club Ocean Front and this was so worth it! The views were beautiful and we liked the patio and hot tub. The added amenities and upgraded service for the Serenity Club was well worth it. Our Butler, Gaby, took care of all of our dinner and spa reservations, and left a special birthday surprise in our room. We really enjoyed the Vistas and Tahani restaurants for breakfast. We spent time at all 3 pools and each had a unique vibe. The only thing we weren’t impressed with was the wines on the inclusive menu and the food at Olios and Agua Benito. My husband ordered a steak off the upgraded menu and was underwhelmed. We did find that the bars did have premium liquors like Tito’s, Jack Daniels, and Jose Cuervo, you just have to ask for them by name. The staff were all fantastic and so accommodating. A note about Gluten Free options. I found that menus were all clearly marked and that the chefs would accommodate where they could. They also explained what features of the dish had gluten so you could make an informed decision to your own tolerance I.e cross contamination from fryers etc . Vistas made me a GF avocado toast that was excellent! Every single thing was sparkling clean! "