Denied me upgrade and $120 credit even though IT WAS WRITTEN IN THE RESERVATION I PRESENTED. Check in lady argued with me that I hadn’t read the terms and conditions, which she then attempted to read. Failed. Wasting my precious time. Then she told me to contact Expedia myself to sort it out. Which was infuriating. How is this my problem to resolve at all? Then she told me to go to guest services, and they’d help me. But guest services is only there to sell you time shares at a nearby property. And even when I told that lady I wasn’t interested, she continued to talk over me about tour times at the nearby property, rather than listening to me about my credit and upgrade issue. WHICH AGAIN WERE WRITTEN IN MY RESERVATION. When she finally stopped talking, she said, oh, I can’t help you with that. You need to talk to Public Relations. Again mentioned that I should call Expedia. Utter nonsense that this was made my problem to solve at all. So I walked over a few metres to Public Relations, who said they’d look into it and call me. Total time wasted approximately an hour. I was only staying for a day and half. Utter nonsense. And profoundly offensive that guest services was actually nothing of the sort. Just a trick to get you to spend several hours looking at the time shares they’re trying to unload. My time was wasted and I was tricked by this guest services / time share pressure sale desk located 30 feet from the check in, that was supposed to help.