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"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Clean and spacious room, the breakfast and kaiseki dinner was excellent, traditional japanese cooking and Michelin-star like presentation. Very pleasant staff, Ari and all the others, too. Respectuous, friendly and ready to help. The onsen was a great experience. We had a great time and highly recommend this hotel."

"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "

"Very professional staff and very knowledgeable "

"Very friendly and kind staffing "

"Great food and service; the rooms were clean, well-kept and spacious"

"Everything was good!"