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"The staff was wonderful. (very friendly.) The food was great Room was very clean and comfortable "

"Love this place! Have been multiple times"

"Great staff! "

"It was great, nice people."

"During our recent stay at Riu Sta.Fe, we had an unexpected emergency when my son had a minor accident. What could have been a stressful and chaotic situation was handled with exceptional care and professionalism, all thanks to the hotel’s access to a resident doctor. It’s not something you usually think about when booking a hotel, but having medical support on-site turned out to be absolutely critical for us. The doctor arrived quickly, assessed my son’s condition with calm expertise, and provided the necessary first aid before recommending further steps. The staff were incredibly supportive throughout, helping us stay calm and ensuring we had everything we needed. Beyond that, the hotel itself was wonderful—comfortable rooms, attentive service, and great amenities. But what truly sets it apart is its commitment to guest well-being. I can't express how grateful we are for the medical support during such a stressful moment. It’s rare to find a hotel that goes above and beyond in this way. Highly recommended—not just for the comfort, but for the peace of mind they provide. "

"Staff and service was wonderful.It was very clean and food was delicious. I loved the reserve amenities. I can't wait to go back! "

"Great stay"

"Great hotel, great vibes. No complaints at all. "

"From the initial phone, call E concierge Fernanda to the front desk check-in Maria to our personal concierge Jose the training and follow-through of the staff is amazing. Combine this with the most beautiful luxurious hotel situated next to the waterfront five star dining in every restaurant you cannot go wrong with Grand Velas for those that want to save a few pennies. This is not the place for you for those that don’t mind spoiling themselves and their families and giving them a 10 star experience I highly recommend it. I’m a huge fan of this franchise. I visited Nuevo Vallarta Cabo San Lucas and looking forward to going to Cancun to visit the other resort. "