After having a problem with our key, the staff fixed the problem promptly.
The location was perfect for access to the underground- The staff helpful and we were glad to have stayed there
Good position and quite place. Best rates for London.
Convenient for lots of attractions in London. Nice size room with a poor view of and noise of air conditioning units. Breakfast was disappointing, room was crowded and queues for hot buffet, no service provided therefore lots of people moving around with hot drinks and plates.
Espresso coffee maker in room. Espresso coffee maker in room.
Fantastic location. I liked that many of the old architectural details were preserved and incorporated into a clean and comfortable and modern hotel.
I like the breakfast, if some changes on the menu every few days would be best. Location is good, nearby facilities are good and convenience！
Location in safe neighbourhood. Very clean & quiet hotel. Ample sized room for 4 guests. Water temperature was excellent as was shower head! Lovely to have a heated towel rack. Regal scented shower gel, shampoo, conditioner, body lotion restocked daily. Excellent kitchenette with refrigerator, microwave, ...
Location in Holland Park is ideal, within walking distance to public transportation. Staff very helpful in responding to issues (Eduardo, Nico and all reception staff). Well maintained property. Clean rooms.
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