ヴィクトリア アンド アルバート美術館周辺のホテル

"My stay was unfortunately disrupted by multiple serious issues. On the first night, the room lost running water for a significant period, which meant the toilet and shower were not functioning. This already made the room difficult to use. The following day, water began leaking through a ceiling light fixture in the room, which was particularly concerning given the proximity to electricity. Shortly after reporting this, guests received an evacuation notice due to flooding concerns in the building. I had to pack my belongings and leave the room while the situation was assessed. Eventually I was moved to another room that appeared unaffected. To their credit, the staff communicated via WhatsApp and eventually relocated me to a safe room. However, the situation itself was stressful and disruptive, especially given the safety concerns related to water leaking near electrical fixtures. The compensation process also required considerable persistence. The initial offer was very low, and I had to follow up multiple times and escalate the issue before management reviewed the situation and agreed to a more appropriate refund for the affected nights. While I appreciate that the matter was ultimately resolved, the combination of loss of water, a ceiling leak through an electrical fixture, evacuation of the room, and the difficulty in obtaining appropriate compensation made the stay far from what one would expect from a hotel."

"マネージャーさんには、大変なお気遣いをいただきました。ありがとうございました。"

"とてもおしゃれで清潔で素晴らしいホテルでした。スタッフの方もとても丁寧でした。騒音もまったく気になることなく、室温も快適、シャワーも完璧、掃除も行き届いていました。 簡易キッチンなのでコンロはありません。 食洗機の洗剤が補充されないこと、 コーヒーメーカーが壊れていたことを除いてはすべて完璧でした。 駅からも近く、最寄りのグロスターロード駅ピカデリー線にはエレベーターもあり便利です。 またぜひ宿泊したいです。 本当にありがとうございました！"

"ロンドンのホテルは高くて狭いという印象しかなかったのですが、こちらは非常にリーズナブルで部屋も広いです。ハイストリートケンジントン駅やアールズコート駅が徒歩圏内という好立地で、電車とバスの移動は非常に楽でした。スタッフも親切で過ごしやすかったです。またロンドンに行く時はお世話になると思います"

"It was super clean and I had a lovely night in London."

"スタッフの対応に遅い時があった"

"I had a wonderful stay.Thank you for the lovely time. Due to a flight cancellation, I arrived the morning after my original check‑in date, but the staff welcomed me warmly and handled everything smoothly, which I truly appreciated. I stayed during winter, and the room was very warm and comfortable thanks to the good heating. The complimentary breakfast was also a pleasant surprise. It had generous portions, and I was especially happy to have fresh fruit, which is something I often miss while traveling. The only minor issues were that the bath water temperature was a bit difficult to adjust, and the toilet didn’t flush very well. However, aside from those small points, everything else was great. All the staff were kind and helpful, and their hospitality made my stay even better. Thank you again."

"いつもながら、レセプション側のエレベーターが２基とも壊れていたが、スタッフはフレンドリーだった。"

"10年ぶりのロンドン、こちらのホテルに5泊しました。 ヒースロー空港からはピカデリーラインで40分、最寄り駅からは徒歩10秒と立地は文句ありません。WAITROSE、TESCO Expressなどがあり、食べ物には困らないかと。とても便利な場所にあります。 お部屋も1人には十分な広さで、バスタブまでありました。清掃も問題なかったです。 とても快適に過ごすことができ、次回ロンドンに来た際もこちらにまた宿泊したいです。"