Hekab Be Biblioteca

Had high expectations for this resort and didn’t deliver. A resort on the decline, I’m sure the Hyatt bought it at a discount. The check in staff barely cracked a smile and seemed to have an attitude. If you hate your job then quit. The staff was very sales pushy desperate for you to sit through a timeshare presentation, to the point I literally had to start arguing with the guy to leave us alone. You’re better off not making eye contact with anyone. Quality of food was garbage. Both my wife and I got sick for 3 days during our trip. The bathroom was not as clean as it should have been. My wife brought her own cleaning supplies and properly cleaned the bathroom and room. On the resort all the staff are looking for a hand-out, daily reminder that I wasn’t a preferred member, to the point I was being bribed by a staff member to give him $100 just to sit in a certain area on the beach because those chairs were only for preferred members, meanwhile they remained empty the entire day. There’s more but I think you get the point.

This is the best resort ever !!!!

The best all inclusive hotel I’ve stayed at. Excellent dining options, 5 star service, beautiful facilities and very spacious rooms.