Find hotels near Gran Via, Madrid from ￥21,217

"Clean and spacious room"

"Everything was great, accommodations were as expected and the location was perfect to easily get to everything "

"The internet was problematic and needed attention "

"Staff was very friendly and suggested nice places not in tourist book"

"I arrived at the hotel around 7:00 a.m. and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted. I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality. When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me. I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower. Because of this experience, I would not choose to stay at this hotel again."

"It’s the thoughtful details that truly set this hotel apart—like the delightful surprise of a fresh bag of pastries hanging from the door handle every morning. Beyond its prime location, the property is impeccably clean and managed by a genuinely warm, attentive staff. My personal highlight was the 24-hour terrace coffee bar. Stocked with fresh fruit, juices, cookies, and quality coffee, it provided everything I needed for a perfect, breezy breakfast. I can't recommend this place highly enough."

"Increíble experiencia "

"All perfect."

"everything was great"