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Its location so close to Trafalgar Square was fantastic and also to the Tube & rail stations

Great location. Within easy walk of Waterloo station and into Trafalgar Square. Great room. Friendly staff.

Central location easy to to get to the underground, safe environment and feeling, very clean.

Great location in the city. Room was large and hote amenities were very good with two private hotel guest rooms.

The front desk and concierge team was awesome. The location was great. The restaurants were good.

I had a recently renovated room which was very comfortable.

Overall good experience and excellent location. The aquarium is closed for at least another year. We had a lot of issues with the bad Wifi and a horrible check in situation, waiting over 45 minutes at midnight only to be dealing with rude staff.

The service and surroundings were excellent but we were disappointed we weren’t warned before our stay that the outside was being renovated. It meant we couldn’t see out of our window.

Very nice room, very friendly staff who allowed me back into my room after check out when I forgot my suit, and the bartender makes a fantastic old fashioned!

For a 4 star hotel everything as i would expect it to be. Friendly attentive staff, big clean room. All in all a great stay

I liked the location of the property, really good area would definitely stay there again although the price point is a bit high

Lovely building, foyer, reception & bar are stunning! excellent service.