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"This is a beautiful property. There is a minor inconvenience that escalators to the onsen and pool are under construction but the elevator works. The natural hot spring baths are amazing and numerous. There are both dry and steam saunas. The grandkids had a great time in the pool with a water slide and played with other children. We had ryokan style rooms with tatami mats making this experience very traditional. The location is very convenient."

"We were very pleased with the location, and the staff were incredibly kind and helpful everywhere. The building isn’t brand new but it’s well kept and clean. In fact I was expecting something a bit more old fashioned after looking on the Expedia listing. Overall a very nice time with a beautiful view of Lake Toya wherever you go! "

"The front desk staff were all so kind and helpful!! They really made our stay so much more comfortable and also helped us with shipping our luggage to our next location and helping us figuring out bus times to go to kutchan! Will most definitely be back for the amazing staff!!"

"The hotel is at the beginning of the town. It is across from the bus terminal to get to the station or Date Jidaimura. It's actually a 5 min walk to a 7-11 but can't tell from there. The workers will always willing to help with calling cabs. Compassionate when I had my 10 yr old daughter and they let me add her to my reservation for around 5000 yen with my 12 yr old son and did NOT charge us 17000 yen like a nearby hotel did. Enjoyed the onsen. Iron, salt, sulfur, etc baths. I love the outside one."

"amazing view"

"Great view and comfortable hotel. Limited restaurant options. Some places require reservations. But the hotel staff is very helpful. "

"Hotel need to be updated.Hot springs are fantastic, very clean and well maintained.Breakfast and dinner were amazing, great selection and staff were great.Two ladies on reception were helpful but no English speaking staff, they used phone to translate.The young fella on the reception haven’t tried to help at all when we requested help. Only problem was the transfer, They emailed us that they will pick up/ drop off our group of 6 from/ to the airport without any change but after they ignore their email and charge us $400 to the airport……"

"good"

"We loved the Onsen. "