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Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.

There were some bugs around the outside the tub. like wood chippers i suppose. didn’t really mind them but still worth mentioning.

The best hot spring ever

Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.

Westin Rusutsu was amazing. Hotel staff were excellent.

Great time!

Lovely ryokan. The dinner was excellent and the onsen was perfext.

Very lovely cabin with easy access to convenience stores, restaurants, and activities. Can’t wait to come back

Great place in a great location!

Pleasant and affordable

walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.

This place was our (group of 3) favorite during our travels to Hokkaido. It was much cozier than the pictures convey and the sauna was a welcome luxury after skiing and very snowy days. It was majestic to be able to walk to Ukimido Pagoda on a moody weather day, then come back to our cozy lodge. It was so helpful to have a washer/dryer and plenty of drying rack space near the heater. There were many good restaurants just 20 minutes from the lodge near the south side of the lake. We would love to...

Great

Overall, we enjoyed our stay and would recommend this property. It felt safe, secure, and clean, with a great location for exploring Hokkaido. Within roughly 1–1.5 hours in different directions are many great points of interest. We especially loved Lake Toya. There’s also nearby shopping, high-end shopping, and resorts. The kitchen and living room were great, Wi-Fi was excellent, and we loved the soaking tub and bathrooms. There were some frustrations. Upon arrival, finding our unit was...

One of the best ski hotels at which I have stayed. Ski valet is awesome. Beds were great. Showers were great. Kitchen was well stocked. Location is perfect.

We stayed at Midtown for a week and it was great. They make it really easy to get around town with the free shuttle that runs on a frequent & consistent basis. Their ski room was clutch, saved us a ton of room in our actual room. The staff was incredibly helpful when it came to coordinating a bus to take us back to Sapporo, scheduled a small internal shuttle to take us to the Welcome Center in time. The room we had was a twin bed, but it was organized really well and we never had any issues with...

Service and Facilities were great!

Wonderful stay in the penthouse unit! Spectacular views of Mt Yotei and the surrounding area! Clear communication from the staff and painless check-in/check-out process. Highly recommend MUSE Niseko!

The property was clean and there were great options for food. Staff was great.