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"Wonderful"

"Great hotel. With great service Strongly recommended "

"Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm."

"The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price."

"The room is a little dated but otherwise super clean and spacious. Another disappointment is thst the hotel only have shower in the onsen which many guests may like the experience but better if the hotel can consider shower room for people who wants privacy. Anyway, still I would recommend this hotel."

"We were overwhelmed with the value, amenities and everyone's attention. Great stay and we highly recommend."

"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"Hide (owner) is such a kind and compassionate person. On arrival he gave us fruit and there were many snacks provided in the rooms. Many of the other days he would give us more fruit and then a lovely gift when we left. Every day he was so helpful in removing all the snow from our vehicle before we left for the ski fields. Hide is what makes this hotel such a pleasant place to stay. Thanks Hide, we loved staying with you!"