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"Very efficient and polite "

"A very good experience and service. The room was new, and the staff were very welcoming. The food was also very fresh and authentic."

"Parking was easy for this place. It was located in a very strategic location in lake Toya. The room was superb with a private onsen that overlooks the lake. Food was also great with a wide selection of cuisine. Highly recommend this place!"

"Best outdoor onsen experience! The buffet is amazing as well. Highly recommended for those who could arrive by car. "

"The beautiful tatami room and onsen were experiences I'll never forget! And coming here when the fall foliage was so vibrant and colorful made it all the better!"

"Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. "

"This was a very fun and relaxing place to stay for four nights. We were a group of six with ages ranging from 0-70, and all of us really enjoyed it. The meals were all delicious, and the onsen was really nice. The area around is beautiful, and the weather was relatively cool even in the August heat. "

"The amenities are really good!"