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"Clean room"

"Had the best stay! Will be back!"

"Everything was fabulous"

"We like the swimming pool that we can attend. We enjoy swimming pool and slide while that was snowing outside. We lived in the new part of the hotel, which is a bit far away from most of the facility. But we prefer new part, so that is good for us. The reception staff are very nice to us. Especially while we compare to the man who lead us in when we drive in. He was impatient and he was a bit rude to my partner. I felt like is because I am a lady driver who did not speak in their language. The breakfast is a bit lower than our expectation. We hope that at least the food is warm enough to eat. "

"Clean and spacious room. Nice onsen."

"Beautiful "

"Super view! "

"This seasoned hotel turned out very satisfying to me. Though at one end of the beach park, it boasts a great view, with access to spacious beach front. Just as the picture of its exterior onsen spa shows, you can see the mountain at the far end of the lake. Also the check-in time is not as restrictive as some online review complained (before 6pm) so more flexible for a busy travel schedule. The staff is courteous and responsive to guests' need when they observe it. The only challenge for guests is, lack of Japanese language skills may restrict their communication with the staff. But this creates a real motivation for repeating guests to pick up some common tourist Japanese. And another possible annoyance is the residue smoke smell, if you are really sensitive which I am luckily not. So in short, I would love to stay in this hotel in my next visit to Lake Toya."

"This is a gem of a hotel. Located on the edge of the lake with an amazing view. The hotel has a genuine Japanese vibe. The rooms have baths with hot spring water. The hotel staff have variable english skills but they are very helpful. The nearby village has lots of great restaurants. 30 minute drive to Rusutsu."