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"Very unique check in experience and service and views are great. The only issue I had was the ac in room cannot be calibrated to cool meaning that the room is excessively hot. Even though it’s cold outside it would be good to give guest flexibility to change to aircon to a comfortable temp in the room. (It is an in room control, but the hotel locks out the function and only allows for hot air to be used)…."

"Nice stay, very close to Hirafu Welcome area and ski resort, staff were nice gave us early check in however they did made a mistake telling us that check in is at 1pm when its actually 3pm. Our room has a private onsen facing Mt Yotei which is great"

"spacious room. Convenient snow gear locker. Nice onsen"

"everything is fine"

"What stood out for me was the onsen and the ryokan room we booked. Loved the touch of traditional and modern."

"Great views!"

"Highlight was definitely the onsen. This is the best onsen I have ever used in any area of Japan. It's huge, there are so many different options for baths, and the women's open air bath was so beautiful and picturesque in the middle of winter, right next to a snow covered mountain. It was spotless clean and they provide so many amenities. We stayed in a Japanese style room and it was lovely. The different wings weren't actually as spread out as it seemed so nothing was too far away. Buffet dinner and breakfast were great, lots of variety and lots of vegetarian options which I was worried about! Hands down the best spot for Jigokudani and the boardwalk and park trails (most of the trails were closed for winter though). An easy short stroll to the valley and in the other direction cute souvenir shops. Definitely recommend :)"

"Beautiful "

"Loved it! Great property and wonderful onsen and breakfast"