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"Food was subpar "

"Great stay but long wait for elevators and no ice in ice machines and had to pay extra for top notch alcohol. "

"We had a great stay at Riu Las Americas. The grounds and our room were extremely clean. The room is a little dated, but everything was comfortable, and the hotel itself is beautiful. Great location with nice pools and crystal blue beaches, fairly close to the airport. Check in was a breeze, and all interactions with the staff were great. Excellent service, and plenty of tasty food options. There were quiet pool areas where you could relax and read a book, and more lively areas where you could listen to music and socialize. We had fun watching the live music. Easy to get a drink or find something to eat whenever you wanted. Recommend getting to the Steak House around 5:30, it is popular and fills up quick, all other restaurants we were able to walk right in. Transportation services went smoothly, just be sure to avoid everyone inside the airport, and go straight outside to find your ride (the people inside are trying to sell you something). The wifi was okay but not great, probably the only thing I could think of that wasn't great. Located near shops, and it felt like a safe area, never any concerns. We didn't want to leave, and look forward to returning. Shout out to Enrique who provided excellent poolside service all week. Thank you to everyone who made the trip such a fun experience!"

"Food was great. Friendly staff and nightly entertainment kept us with plenty of things to do. AC in the room provided temporary relief during hot days. The beach was probably the best we’ve ever experienced as the sand was prepped daily and we spent as much time in the ocean as we did in the pools. The buffet was fantastic and Italian restaurant had some of the best food we’ve ever eaten at a resort. It was spring break when we went do plenty of teens but everyone was well behaved and didn’t have any affect on our trip. "

"good"

"Hard Rock Cancun had the best infinity pool overlooking the ocean I have been to. It also had two large swim up bars stocked with high end liquor. Staff was great. Food was fine. The rooms are dated with no storage but they are shutting down for full renovations. The lobby was fun with bars, seating and memorabilia but it didn’t feel like a beach resort. "

"Nice resort with excellent food and service"

"Clean, modern hotel with class. Very good, fresh and tasty food with beautiful presentation; much better than anticipated (from my previous experiences in a 4star in Mexico). Checkin and checkout was quick and efficient. The only issue is a dire lack of palapas or other shade at the beach (10 palapas for a hotel that size?!) and the hotel layout was a maze on day1 - they should be handing out a property map."

"Very clean and great staff. Only issues were the morning buffet breakfast at the Cafe was constantly cold food and room service food arrived cold. "