サウスイースト フロリダの高級ホテル

「広々としたロビーに歴史を感じさせる」

「Cleaning and room service were not at all what I expected. Cleaning: Some cleaning tools remain at our room everyday, and the housekeeper seems to forget to change towels. Room service: That lamb chops had been overcooked and tasted almost charcoal. We actually has stayed in Japanese Kimpton before and held a wedding. And that was incredible and unforgettable, that’s why we chose. But I expected way too much. 」

「チェックイン時に、「部屋が出来次第携帯電話にテキストを送る」と言われたのに全く連絡がなかった。過去に10回ほど宿泊しているが、サービスが低下している気がする。 ビーチスタッフやルーフトップのスタッフ、そして毎回笑顔で迎えてくれるドアのスタッフ、ハウスカーのドライバーは全員素晴らしいが、フロントサービスを改善する必要を感じる。 部屋は電源アウトレットやUSBから充電できる箇所がたくさんあり、非常に良い。 プールには日焼け止めやデトックスウォーターのサーバーがあり非常に良い。」

「Excellent 」

「Very irked about how much we paid per night and that beach umbrellas cost additional money, kind of tacky. Also despite our room being all the way at the end of the hall, the walls were thin and we heard both children and adults yelling at each other starting fairly early in the morning. 」

「オーシャンビューとして予約したが、実際にはパーシャルオーシャンビューの部屋だったのが残念。それ以外の点はスパも朝食もレベルは高く満足できた。」

「Have stayed at this property a few times now and it’s sad to see how bad the service and overall hotel conditions are getting. The room floor was terribly damaged to the point it scratched a pair of shoes just by walking on it. The A/C wouldn’t work in any of the 2 rooms we had (had 2 oceanfront suites) and the maintenance crew had to keep on coming to fix it. The front desk team take forever to get any transaction done so that constantly generates a long queue regardless of the time - they...