Find hotels in Santurce, San Juan

"The 2nd floor hallway and our room smelled. The website mentioned a gym qhen there is no gym. I think the place need some TLC. The staff is very nice. "

"Loved it! We’ll definitely be back."

"El lugar es muy comodo muy central del condado. Exelente area . Todo queda cerca ."

"Was not happy about the breakfast menu or the buffet but everything else was wonderful "

"Good location and nice staff. Room had a bit of a weird smell in bathroom "

"So, where to start. So check in, went smooth. A lot of extra charges. Like they say you get a 17.50 credit for the bar or food. Well what they don’t tell you is u must use it for the credit. As well as the 5 dollars a day at their convenient store. The room was not very clean other people hair around bathroom sink. Baseboards corners build up. It just looked like a fast clean up before they re used the room. The chairs on the balcony very uncomfortable you will have a checkered back and butt print after sitting outside to enjoy the views which is part of the experience. Floors are always slippery. $25.00 a day for parking!!!!! That was more expensive than the car rental. Not to mention 24.99 per person for breakfast! No coffee unless you pay. Nothing Continental The pool area was nice. There was no hot tub! "

"Rooms could be better"

"Nice clean property. Staff was friendly and helpful."

"Absolutely will not be back to this property, as a frequent Hilton Rewards member this experience has been the worst. Our room at no hot water for 24hrs with the engineer saying just let it run. The next day I requested a new room, which was accommodated yet the room was dirty and housekeeping refused to clean it as she stated “she already cleaned it” but offered the cleaning towels and spray for us to clean ourselves. Shower light was broken and key pad battery died leaving us to wait yet again for someone to come and fix something. This property offered back the resort fee as a refund as this stay was over 1400.00 for our stay. Not even willing to give up a full night refund, the stay was not welcoming and very rude. We will not be back to the property which is sad because it really set the tone for Puerto Rico for us and I did not enjoy. "