ルベリー ホテル

「Cleanliness」

「部屋の清掃が料金に含まれてないために、ベッドメイキングに追加料金がかかりました。 毎日、清掃して欲しい。」

「受付でレストランの予約をしましたが、レストランに行くと予約が取れてないからて待たされましたが、その際の対応が非常に悪く更に30分待っても忘れていた様で問い合わせてもレストランの責任者の男性の態度が悪くて最悪でした！二度と行かない」

「Location is good for Birmingham and West Midlands excursion. Room is very spacious and clean. Reception staff are friendly and responsive. Overall, we enjoyed our stay very much.」

「We found dog food on the floor when we arrived. The view was ok. Should have booked a room with a bath. If you prefer a quality burger you need to look elsewhere they only seem to have the cheap meat style. The staff were nice. Make sure you get service from Cam... Top bloke 」

「駅近で便利。部屋も広く使いやすいが排水に時間がかかるのがイマイチ。」

「Breakfast was amazing and well enjoyed with a variety to choose from. Restaurant staff were great, exceptional customer service from Vikki and the manager Ellie. Reception desk staff were very helpful amd accommodating. Family room.was okay, good size, hiwver the bathroom was old and bath didnt look very clean, toliet was hard to flush, but overall a great stay and would recommend.」

「Basic but clean and tidy and welcoming 」

「Good Staff」

「This was a perfect room for sa」

「Lucky to have an upgrade to a junior suite which was amazing - thank you! Breakfast was delicious too!」

「A warm welcome all the staff were friendly, a lovely room clean and warm. The food was very good with an excellent wine list. Will be going back. 」

「H」

「Great hotel」

「The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages...

「さすが四つ星だけあってスタッフ接客含めて満足。」

「The WiFi is good and if you are staying for few days you can even enjoy watching TV and movies. The subway and other local shops are nearby; close to Bullring and Grand central so is convenient.」

「The whole experience was very good staff are all very pleasant and restaurant food is great」