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Aparthotel

Heaven Hotel

3.0 star property
Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool

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Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Apartment, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, toaster, cookware/dishes/utensils
Full-size fridge, microwave, toaster, cookware/dishes/utensils
40-inch Smart TV with digital channels, TV
Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Pool
  • Kitchen
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 2 Bedrooms

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen is home to Heaven Hotel. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Tres Rios Ecopark. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map
77710, QROO, Playa del Carmen, Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales

What's nearby

  • Gran Coyote Golf - 2 min drive - 1.4 km
  • Playa Xcalacoco - 3 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 3.2 km
  • Playa del Carmen Main Beach - 8 min drive - 7.4 km
  • Punta Esmeralda Beach - 10 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Restaurante Hacienda - ‬20 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a refrigerator and a microwave is available, and added amenities include a Smart TV with digital channels and a washer/dryer.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 117096

We should mention

Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Check-out is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mi (2 km) of Playa Xcalacoco, Gran Coyote Golf, and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 mi (5 km).

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Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 108 out of 134 reviews
Rating 8 - Good. 20 out of 134 reviews
Rating 6 - Okay. 4 out of 134 reviews
Rating 4 - Poor. 1 out of 134 reviews
Rating 2 - Terrible. 1 out of 134 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025

10/10 Excellent

Jameel

Liked: Cleanliness, property conditions & facilities, communication
Great staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Amenities
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, property conditions & facilities, communication
Excelente
Stayed 1 night in Aug 2025

10/10 Excellent

salim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025

10/10 Excellent

Jo-Ann

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025

10/10 Excellent

Ehteshamuddin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025

10/10 Excellent

Reshawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Cheuk Kiu

Liked: Cleanliness, property conditions & facilities, communication
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Stayed 6 nights in Aug 2025

8/10 Good

Ana

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities, communication
Very clean and quiet
Stayed 6 nights in Mar 2025

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025

10/10 Excellent

Campbell

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, communication
The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities, communication
It was a terrific place to stay and clean. Staff was friendly and very accommodating.

10/10 Excellent

Aimee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities, communication
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stayed 1 night in Aug 2022

10/10 Excellent

Gabriel

Liked: Cleanliness, room comfort, communication

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024

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